Solutions / Concierge
Guests ask, the right person knows.
Requests during the stay come in through the chat and go straight to housekeeping, maintenance or the front desk. Partner tours turn into revenue, and post-stay follow-up brings guests back.
Every request with an owner and a deadline, the way your team works.
Your hotelConciergeMon, Oct 19Open
3Pier transfer tomorrow at 9 a.m.
Laura Gómez · 103
4-island boat tour · 2 guests
Marco Rossi · 101 · R$360
Shower has no hot water
Past its 30-min deadline
In progress
2Crib for 201
With Rita · there by 2 p.m.
Birthday cake for tonight
Júlia Santos · 110 · R$120
Done today
7Extra towels · 104
Wi-Fi password · B2
Answered by Vesper IA
The whole stay, well looked after, with no radios or paper at the front desk.
Swipe to see more
Requests through the chat. The guest asks on WhatsApp and the AI turns it into a request with the room and time.
Housekeeping
2
Maintenance
1
Kitchen
1
Front desk
3
Each team gets its own. Housekeeping, maintenance, kitchen and front desk see only what’s theirs, on their phones.
Shower has no hot water · 106
Manager alerted at 10:10 a.m.
Deadlines and alerts. A stalled request goes overdue and alerts the manager before it turns into a complaint.
A catalog of tours and services. Boat trips, transfers and your own experiences, with prices and booking right in the chat.
October commissions
R$1,242
23 tours sold for 4 partners
Partner commissions. Every tour sold logs the property’s commission for the month-end close.
Post-stay follow-up. A thank-you, a survey and a review invite right after check-out.
4-island tour · Marco Rossi + 1
Illustrative photo generated for the prototype
Guests ask on WhatsApp, no app to download.
The same chat from the booking carries on through the stay. Guests get a confirmation and a delivery time for every request.
Every request knows which room it came from and where the bill goes.
Swipe to see more
Services and tours go straight to the room bill.
IAThe AI understands the request and answers the simple ones.
CRMAfter check-out, guests move into your repeat-stay campaigns.
PayTours paid on the spot, by Pix or card.
RevenueExtra revenue shows up alongside your room revenue.
AllSee all six solutions.
What people usually ask.
Do housekeepers need a computer?
No. Each team uses its own phone and sees only its own requests.
How do I add partners?
You add the tour with its price, schedule and commission. Our onboarding team helps you build the catalog.
What about reviews on travel sites?
After the survey, guests who enjoyed their stay get an invite to review you wherever you choose.